Terms of service
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Welcome to ZIANA.Ti. By accessing or using our website (zianati.com), you agree to the following Terms & Conditions. Please read them carefully before making any purchase.
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1. About Us
ziana.Ti di Sticchi Sara
Registered Office: Via Malta 58, 73024 Maglie (LE), Italy
Business Type: Sole Proprietorship
REA Number: LE – 364694
Tax/ID Code: STCSRA90P50E815Z
Email: info.zianati@gmail.com
PEC: sarasticchi@pec.it
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2. Use of the Website
By using this website, you agree:
• not to misuse or attempt to interfere with website functionality;
• not to engage in fraudulent activities;
• to provide accurate and complete information when making a purchase.
We reserve the right to refuse service to anyone for any reason at any time.
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3. Products & Availability
All items shown on our website are subject to availability.
Colors, fabric textures, and product details may vary slightly due to screen settings or natural materials.
We reserve the right to limit quantities or discontinue products at any time.
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4. Pricing & Payments
Prices are shown in EUR (€) and include VAT unless stated otherwise.
We accept payments via:
• Credit & Debit Cards
• PayPal
• Klarna (where available)
By placing an order, you confirm that:
• you are authorized to use the payment method;
• the payment information provided is valid and correct.
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5. Order Confirmation
Once you place an order, you will receive an automatic confirmation email.
This email does not constitute acceptance of your order.
Your order is accepted only once it has been processed and shipped.
We reserve the right to cancel orders due to:
• stock issues
• payment problems
• suspected fraud
If your order is canceled, you will be notified and refunded immediately.
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6. Shipping
We ship internationally.
Delivery times and shipping costs are outlined on our Shipping Policy page.
We are not responsible for delays caused by couriers, customs checks, or force majeure circumstances.
Incorrect shipping details provided by the customer may result in delays or failed deliveries.
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7. Returns & Exchanges
You have 14 days from delivery to request a return.
Refer to our full Returns Policy for conditions and instructions.
Final Sale items
Items marked as “Final Sale” cannot be returned or refunded.
This is compliant with Klarna’s policies for non-refundable items, provided it is clearly stated (which it is).
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8. Store Credit
Refunds may be issued as store credit instead of the original payment method, unless required otherwise by local regulations.
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9. Intellectual Property
All content on this website — including images, logos, text, design, and graphics — is the property of ZIANA.Ti.
You may not reproduce, distribute, or use any content without written permission.
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10. Limitation of Liability
ZIANA.Ti is not liable for:
• damages resulting from misuse of products;
• losses due to technical issues, delays, or service interruptions;
• improper handling of shipments by third-party couriers.
Nothing in these Terms limits your statutory rights as a consumer under EU law.
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11. Privacy
Your personal data is processed according to our Privacy Policy, in compliance with GDPR.
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12. Governing Law
These Terms are governed by the laws of Italy and the European Union.
Any disputes will be resolved in the courts relevant to the customer’s residence within the EU.
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13. Changes to Terms
We may update these Terms occasionally.
Continued use of the website after changes means you accept the updated Terms.
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If you have any questions, contact us at: info.zianati@gmail.com